Refund policy
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
To complete your return, we require a receipt or proof of purchase.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Return address
P an C Retail UK / Soho Scarves
Unit 8 Park Road Estate
Park Road
Timperley
Altrincham WA14 5QH
Exchanges
If you would like to exchange your product for a different product then please return it to us with a note explaining what you would like. Any items sent for exchange are your responsibility until they reach us. This returns policy does not affect your statutory rights.
If you have any questions, please email us at info@soho-scarves.com
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Christmas returns policy
Please note that in addition to our standard returns policy, any items ordered between 1st November and 25th December 2024 can be returned up until the end of January 2025 for a full refund back to your original payment method.
If you’ve received a gift that you’d like to return then simply let us know an we’ll offer you an exchange or a gift voucher for the value of the items.
Shipping
To return your product, you should mail your product to:
P an C Retail UK / Soho Scarves
Unit 8 Park Road Estate
Park Road
Timperley
Altrincham WA14 5QH
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.